FAQs

Hi, Ka-Tropa! Check out our list of MyPhone Service Centers here.

Ka-Tropa, you can follow us on Facebook, Twitter, Instagram, and YouTube. Please check out our MyPhone Blog for latest news, too!

Hi Ka-Tropa, check out our MyPhone product warranty policy here.

Hi Ka-Tropa! You can message our Facebook page. If you’re from Metro Manila, you can reach our hotline at (02) 8937 1111. You can also reach us via email at customercare@solidservice.com.ph. You can also visit our MyPhone Service Centers. Click here for the list of MyPhone Service Centers.

Yes, Ka-Tropa! All MyPhone smartphones and basic phones have Dual SIM.

Hi, Ka-Tropa! Visit our Products page to see MyPhone products with their full specs. You can also check your MyPhone product box for the full specs. For other concerns, message our Facebook page.

Hi Ka-Tropa, there’s no need to pay to claim your 1-year warranty as long as it is not caused by user fault or mishandling. We advise you to bring your MyPhone unit to the nearest Solid Service Center Branch (Sony Service Center) in your area.

Hi Ka-Tropa, it can be caused by the following:

1. Installation of bulky apps, or
2. overcharging of battery or frequent draining of battery.

To avoid this, here are some tips:

1. Uninstall or disable apps you don’t use often,
2. Do not overcharge your battery, and do not let it drain to 0% battery, and
3. Clear your phone’s memory using an app cleaner or you may do so manually via your phone’s Settings.

Hi Ka-Tropa! If you forgot your phone password, you can try to reset your unit to go back to factory settings. Here’s how:

1. Press/hold Power button + Volume up button then wait for boot mode options to appear.
2. Choose the recovery mode and click volume down. After the android logo appears, quick press power button and volume up button then choose wipe data/factory reset option.

If the problem is still not fixed, please visit your nearest MyPhone service center and ask for assistance.

Hi Ka-Tropa, you can visit our Shopee Page for available MyPhone products online, and you can also visit MyPhone outlets near you.

You can try to do reset your unit to go back to factory settings. Here’s how:

1. Press/hold Power button + Volume up button then wait for boot mode options to appear.
2. Choose the recovery mode and click volume down. After the android logo appears, quick press power button and volume up button then select wipe data/factory reset option.

If the problem is still not fixed, go directly to the service center and ask for assistance.

Hi Ka-Tropa! Watch your favorite free-to-air channels in a SNAP with the MyPhone DTV Dongle! Just follow 3 SIMPLE STEPS:

1. Download the myDigital TV app on Google Play;
2. Open the app and insert the MyPhone DTV Dongle;
3. Enjoy watching your favorite free-to-air channels!